FAQ

We ship worldwide. Delivery typically takes 7–14 business days depending on your location. Once your order is shipped, you'll receive a tracking number via email.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can also track your order at thebrandcrate.com/support/tracking.

Orders can only be modified or cancelled within 1 hour of being placed. Please contact us immediately at thebrandcrate@gmail.com or via Instagram DM.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Return shipping costs are covered by the customer.

Visit thebrandcrate.com/support/returns, log in to your account, select your order and follow the instructions. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Yes, exchanges are available within 14 days of delivery. Start the process at thebrandcrate.com/support/returns and select 'Exchange' as your reason.

We accept all major credit and debit cards, PayPal, Klarna (buy now, pay later) and Apple Pay / Google Pay.

Yes. All transactions are encrypted and processed securely. We never store your payment details.

Yes. Prices are automatically displayed in your local currency based on your location.

Each product page includes a size guide. We generally recommend sizing up if you are between sizes, as our fits tend to run slim.

Care instructions are printed on the inside label of each garment. We recommend washing on a cold, gentle cycle and air drying to preserve quality.

You can reach us via email at thebrandcrate@gmail.com or through Instagram DM @thebrandcrate. We aim to respond within 24 hours.